Terms of Service

Last updated: June 22, 2026

These Terms of Service (“Terms”) are a binding agreement between you and the entity you represent (“Customer,” “you,” or “your”) and Autohost, Inc., operating as Checktiv (“Checktiv,” “we,” “us,” or “our”), a corporation incorporated under the laws of Canada with its principal place of business at 280 Howland Ave, Suite PH18, Toronto, ON, M5R 0C3, Canada.

You accept these Terms by clicking “I agree” (or a substantially similar button) when you create an account or place an order. By clicking to accept, you represent that you have read these Terms, and you and Checktiv form a binding contract. If you do not agree, do not access or use the platform. If you are accepting on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

If you have signed a separate written agreement with us covering the platform (for example, a Master Service Agreement), that agreement governs and controls over these Terms to the extent of any conflict.

1. The platform

Checktiv provides a hosted identity-verification platform that lets you design verification workflows and verify the identity of the individuals you choose to screen (“Applicants”). Depending on how you configure a workflow, the platform can collect identifying information, verify government-issued identity documents, optionally confirm a live facial match, screen against sanctions and watchlists, and facilitate background checks (collectively, the “Services”).

2. Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for your account credentials and for all activity under your account, and you must promptly notify us of any unauthorized use or suspected security breach. You must be capable of forming a binding contract and must use the Services only for lawful business purposes. You may not provide false identity information to access or use the Services.

3. License and acceptable use

3.1 License

Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the term for your internal business operations.

3.2 Restrictions

You will not, and will not permit anyone to: (a) copy, resell, sublicense, or provide the Services on a service-bureau or time-sharing basis to third parties; (b) modify, translate, or create derivative works of the Services; (c) reverse engineer, decompile, or disassemble the Services, or attempt to derive their source code, except to the extent applicable law prohibits this restriction; (d) remove or obscure any proprietary notices; (e) use the Services to build a competing product; (f) access or use the Services in violation of applicable law or these Terms; (g) introduce malicious code, probe or breach security or authentication measures, or interfere with the integrity or performance of the Services; or (h) exceed rate limits or use the Services in a way that imposes an unreasonable load on our infrastructure.

3.3 Your compliance responsibilities

You are solely responsible for your use of the Services and your verification workflows, and for complying with all laws that apply to you, including data protection, privacy, biometric, consumer-protection, anti-discrimination, and background-screening laws. In particular, you are responsible for:

• establishing a valid legal basis for each verification and for the data you collect, and providing all required notices to, and obtaining all required consents from, Applicants (including any consent required for biometric processing and for sanctions, watchlist, or background-check screening) before you initiate a verification;
• maintaining your own privacy notice covering your verifications;
• using verification results lawfully, including exercising meaningful human review before taking any action that affects an Applicant, and complying with any adverse-action requirements;
• before you enable any sanctions, watchlist, criminal, or background-check screening, certifying that you have a permissible purpose for the screening under 15 U.S.C. 1681b, that you will obtain any required stand-alone disclosures and written authorizations (including the disclosure and authorization required by 15 U.S.C. 1681b(b)(2) for employment purposes), that you will provide any required pre-adverse-action and adverse-action notices, and that you will comply with all applicable fair-chance, “ban-the-box,” and state consumer-reporting laws; and
• ensuring that the individuals you verify are at least 18 years old, or that you have obtained any parental or guardian consent required by law.

4. Applicant data and data protection

As between you and Checktiv, you are the controller (or “business”) of Applicant personal data and we are your processor (or “service provider”). We process Applicant personal data on your behalf and under your documented instructions to provide the Services. Our Data Processing Agreement (“DPA”) governs that processing and is incorporated into these Terms by reference. By accepting these Terms you also accept the DPA. We maintain a current list of sub-processors, which is incorporated into the DPA.

We process your account data as a controller, as described in our Privacy Policy.

5. Fees, billing, and trials

5.1 Plans and fees

Fees for the Services are described on our pricing page and in your account at the time of purchase. We may offer subscription plans together with usage-based charges. Where a free trial or promotional credit is offered, its terms are presented at sign-up; trials and promotional credits may be limited, are non-transferable, and may expire.

5.2 Payment

Unless otherwise stated, fees are charged in advance to your payment method, are stated and payable in U.S. dollars, and are non-refundable except as required by law. Usage charges are billed as incurred or in arrears as described in your account. You authorize us and our payment processor to charge your payment method for all amounts due. You are responsible for applicable taxes other than taxes on our net income. If we terminate or suspend your subscription for convenience or for any reason other than your breach of these Terms or non-payment, we will refund the pro-rata portion of any prepaid fees covering the period after termination.

5.3 Past-due amounts and changes

If a payment fails or is past due, we may suspend access to paid features after notice. We may change our fees and plans on a prospective basis; changes take effect at the start of your next billing period, and your continued use after that constitutes acceptance.

5.4 Test mode

Where the platform offers a test or sandbox mode, it is provided for evaluation and integration only, does not perform real verifications, and may not be relied upon for any compliance or decision-making purpose.

5.5 Automatic renewal; how to cancel

Your subscription will automatically renew. Unless you cancel before the end of the then-current term, your subscription renews automatically for successive periods of the same length, and we will charge your payment method the then-current price for each renewal using the payment method on file. The recurring charge amount, billing frequency, and renewal date are disclosed to you before you complete your purchase, and you affirmatively consent to the automatic renewal at checkout.

You may cancel at any time, effective at the end of the current billing period, through your account settings (Billing) or by contacting support@autohost.ai - using the same online method through which you subscribed, with no retention call or additional step required. Cancellation stops future renewals; fees already charged for the current period are non-refundable except as required by law (see Section 5.2).

Renewal reminder. Where required by applicable law, and for any subscription with a term of one year or longer or with a free-to-paid conversion, we will send you a reminder of the upcoming renewal and its price, and instructions to cancel, by the same method you used to sign up, within the timeframe the law requires before the renewal charge.

Free trials and introductory offers. If your plan begins with a free trial or discounted introductory period that converts to a paid subscription, we disclose the conversion date and the post-trial price before you enroll, you affirmatively consent to the conversion, and you may cancel before conversion to avoid the charge.

6. Intellectual property

We and our licensors own all right, title, and interest in and to the Services, including all software, documentation, and improvements, and all related intellectual property rights. Except for the limited license in Section 3, no rights are granted to you. You retain all rights in the data and materials you submit (“Customer Content”), and you grant us a non-exclusive, worldwide license to host, copy, process, and transmit Customer Content solely to provide and improve the Services and as permitted by the DPA. You represent that you have all rights and consents necessary for us to process Customer Content as contemplated by these Terms.

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

7. Confidentiality

Each party may access the other’s confidential information in connection with the Services. The receiving party will use it only to exercise its rights and perform its obligations under these Terms, will protect it using at least reasonable care, and will not disclose it except to its personnel and contractors who need to know it and are bound by confidentiality obligations. This Section does not apply to information that is public through no fault of the receiving party, was lawfully known without restriction before disclosure, is independently developed, or is lawfully received from a third party. A party may disclose confidential information if required by law, using reasonable efforts to give prior notice where permitted. Confidentiality obligations continue during the term and for three (3) years after termination, except that obligations protecting trade secrets continue for as long as the information remains a trade secret.

8. Third-party services

The Services may interoperate with third-party services or require third-party software or APIs that you obtain separately. We are not responsible for third-party services, and your use of them is governed by their own terms.

9. Warranties and disclaimer

We will provide the Services using reasonable skill and care in a manner consistent with applicable industry standards. Except as expressly stated in these Terms, the Services, software, and documentation are provided “AS IS” and “AS AVAILABLE,” and we disclaim all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or secure, that they will meet your requirements, or that verification or screening results will be accurate, complete, or sufficient for any particular purpose. Verification results are intended to support, not replace, your own judgment.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or anticipated savings, or for loss, corruption, or recovery of data, even if advised of the possibility of such damages and notwithstanding the failure of any limited remedy of its essential purpose.

Except for the Excluded Claims below, each party’s total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid or owed to us for the Services in the six (6) months immediately preceding the event giving rise to the liability.

“Excluded Claims” (not subject to the cap above) are: (a) your obligation to pay fees due; (b) your indemnification obligations under Section 11; (c) either party’s breach of its confidentiality obligations under Section 7; (d) either party’s liability for breach of the Data Processing Agreement, which is governed by the liability terms of the DPA; (e) Checktiv’s IP-infringement indemnity under Section 11.2, which is subject to the cap in the first paragraph of this Section; and (f) liability arising from a party’s gross negligence, willful misconduct, or fraud, or any liability that cannot be limited under applicable law. The waiver of indirect and consequential damages in the first paragraph of this Section does not apply to the Excluded Claims in (b) through (f).

11. Indemnification

11.1 Your indemnity

You will defend, indemnify, and hold harmless Checktiv and its affiliates and their respective officers, directors, employees, and agents from and against any third-party claims, and any resulting losses, damages, and reasonable legal fees, arising out of or relating to: (a) Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) your verification workflows and your decisions or actions based on verification results, including any failure to obtain required notices or consents or to comply with the FCRA or similar laws; or (d) your breach of your representations or obligations under these Terms.

11.2 Our IP indemnity

We will defend you against any third-party claim alleging that your authorized use of the Services, as provided by us and used in accordance with these Terms, infringes that third party’s patent, copyright, or trademark or misappropriates its trade secret, and we will pay damages and reasonable legal fees finally awarded against you (or agreed in settlement) for such a claim. This obligation does not apply to claims arising from (a) Customer Content, (b) your combination of the Services with anything not provided by us, (c) your modification of the Services, (d) your use after we notified you to stop, or (e) your use in violation of these Terms or law. If the Services become, or we believe may become, subject to an infringement claim, we may at our option and expense procure the right for you to keep using them, modify or replace them to be non-infringing with materially equivalent functionality, or terminate the affected Services and refund prepaid, unused fees. This Section states your sole remedy and our entire liability for third-party IP claims. Our liability under this Section is subject to the cap in Section 10.

11.3 Procedure

The party seeking indemnity will promptly notify the other of the claim (late notice excuses the indemnifying party only to the extent it is prejudiced), will give the indemnifying party sole control of the defense and settlement (provided no settlement imposing a non-indemnified liability, admission of fault, or non-monetary obligation on the indemnified party is made without its prior written consent, not to be unreasonably withheld), and will reasonably cooperate at the indemnifying party’s expense. The indemnified party may participate with its own counsel at its own cost. Indemnity obligations are reduced to the extent the loss results from the indemnified party’s own negligence, willful misconduct, or breach.

12. Term, suspension, and termination

These Terms apply while you have an account or use the Services. Either party may terminate for convenience on notice; you may terminate by closing your account, and we may terminate on reasonable notice. We may suspend your access on at least 7 days’ notice if a payment is past due and not cured, and we may terminate for any other material breach if you do not cure it within 30 days after our notice. We may suspend or terminate immediately and without prior notice only where required by law, to address a security threat or prohibited use, or to protect the Services or other users; in that case we will give notice as soon as reasonably practicable and, where the cause is curable, an opportunity to cure. We will restore access promptly once the cause of a suspension is resolved. On termination, your right to use the Services ends, and we will handle Customer Content as described in the DPA. Sections that by their nature should survive - including Section 4 (Applicant data and data protection), Section 5 (as to fees accrued and payment obligations), and Sections 6, 7, 9, 10, 11, and 13 through 15 - survive termination or expiration of these Terms.

13. Availability and support

We will use commercially reasonable efforts to keep the Services available and to provide support through the channels described in your account or on our website. Self-serve plans are not subject to a contractual service-level agreement or service-level credits; enterprise service levels are available under a Master Service Agreement.

14. Consumer reports and the Fair Credit Reporting Act (United States)

Checktiv provides identity-verification technology and, where you enable them, facilitates third-party sanctions, watchlist, and background-check screening that you configure. (a) Identity verification. Checktiv’s identity-verification outputs (for example, confirming that a name matches a presented document, document authenticity, and facial match or liveness) are provided for identity-authentication and fraud-prevention purposes. Checktiv does not furnish them for the purpose of serving as a factor in establishing a consumer’s eligibility for credit, insurance, employment, housing, or another permissible-purpose transaction, and does not intend them to be “consumer reports.” (b) Background, criminal, sanctions, and watchlist screening. Where you enable these checks, the results may constitute “consumer reports,” and the screening provider and/or you may be a “consumer reporting agency” or a user of consumer reports under the U.S. Fair Credit Reporting Act, 15 U.S.C. 1681 et seq. (“FCRA”), and similar state and local laws. Checktiv does not assume, and expressly disclaims, the obligations of a consumer reporting agency with respect to these results. The parties acknowledge that whether any output is a “consumer report” and whether any party is a “consumer reporting agency,” “reseller,” or “user” is determined by the FCRA based on the parties’ actual functions, and not by this Section. You are solely responsible, as the user of any consumer report, for FCRA and state-law compliance, including (i) having and certifying a permissible purpose under 15 U.S.C. 1681b; (ii) obtaining required stand-alone disclosures and written authorizations (including 15 U.S.C. 1681b(b)(2) for employment purposes); (iii) providing pre-adverse-action notice with a copy of the report and the CFPB Summary of Rights, and adverse-action notice, under 15 U.S.C. 1681m and 1681b(b)(3); and (iv) complying with all applicable state consumer-reporting (‘mini-FCRA’), ‘ban-the-box,’ and fair-chance laws and reporting-period limits (including 15 U.S.C. 1681c). You will defend and indemnify Checktiv against any claim arising from your failure to do so.

15. General

15.1 Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. The parties submit to the non-exclusive jurisdiction of the courts of the Province of Ontario. Nothing in this Section deprives you of the protection of any mandatory consumer-protection law of your place of residence that cannot be contractually waived.

15.2 Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and provide reasonable notice (for example, by email or in-product notice). Changes are effective when posted or on the date stated in the notice, and your continued use after that constitutes acceptance. We will retain a record of each version of these Terms and the version you accepted. For changes that materially affect pricing, the limitation of liability, the warranty disclaimer, dispute resolution, or how we handle Applicant data, we will provide at least 30 days’ advance notice and, where required, obtain your renewed affirmative acceptance before the change takes effect as to you.

15.3 Other terms

These Terms, the DPA, and the Privacy Policy together form the entire agreement for self-serve customers regarding the Services and supersede prior agreements on that subject. In case of conflict, the following order of precedence applies: (1) the DPA, solely as to the processing of Applicant personal data and data-protection liability; (2) these Terms; (3) the Privacy Policy. A signed Master Service Agreement, if any, supersedes these Terms to the extent of any conflict.

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. A party’s failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Nothing in these Terms creates any third-party beneficiary rights. The parties are independent contractors.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent (not to be unreasonably withheld), except to a successor to all or substantially all of your business or assets that is not a competitor of ours. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties’ permitted successors and assigns. Any non-permitted assignment is void.

Export and sanctions. The Services are subject to the economic-sanctions and export-control laws of Canada (including the Special Economic Measures Act, the United Nations Act, the Justice for Victims of Corrupt Foreign Officials Act, and the Export and Import Permits Act) and the United States (including U.S. OFAC sanctions and the Export Administration Regulations), and other applicable jurisdictions. You represent and warrant that you, your authorized users, and (to your knowledge) your Applicants are not (a) located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive sanctions, or (b) a person identified on any applicable denied-party, sanctions, or restricted-party list, or owned 50% or more or controlled by any such person. You will not use, export, re-export, or make the Services available in violation of these laws, and you will not use the Services to support any prohibited end-use or end-user.

Notices. Notices to you may be given through the platform or to the contact information on your account. Notices to us (including legal, breach, and termination notices) must be sent to legal@checktiv.com with a copy by courier or registered mail to Autohost, Inc. (Checktiv), Attn: Legal, 280 Howland Ave, Suite PH18, Toronto, ON, M5R 0C3, Canada. We will treat email notice as effective on the next business day after sending, provided no bounce is received. General (non-legal) questions may be sent to support@autohost.ai.

15.4 Contact

Questions about these Terms: support@autohost.ai, or Autohost, Inc. (Checktiv), 280 Howland Ave, Suite PH18, Toronto, ON, M5R 0C3, Canada.